Terms and Conditions
This page sets out the legal terms and conditions under Urban Home Sole Proprietorship L.L.C in UAE sell any of the products ("Products") listed on this website ("Website") to you. We seek to comply with international standards in distance-selling and e-commerce at all times and if you have any concerns, please contact us.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The card holder must retain a copy of transaction records and Merchant policies and rules.
We accept payments online using Visa and Master card in AED (or any other agreed currency).
By placing an order for Products through our Website, you are confirming that you intend to enter into a contract with us for the purchase of those Products. You place the order for your products on the Website by clicking the Confirm Order button at the end of the checkout process.
During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed (which includes providing us with a valid phone number and email address). We will then send you an email confirming receipt with the details of your order and the delivery costs which will be added to the purchase price (if applicable).
Please note that neither completion of the online checkout process nor our confirmatory email constitutes our acceptance of your order. Our acceptance of your order will take place only upon receipt of full payment from your side. You can review the orders you have placed and their current status at any time by visiting our website englishhome.ae and clicking on "Log In" at the top of the page followed by selecting "Track Your Order".
If we cannot supply you with the Products you ordered for whatever reason, we will not process your order and will inform you of this. If you have already paid for the Products, we will provide you with a full refund as soon as reasonably possible.
We can only process orders for delivery within UAE.
For delivery, please note that delivery charges and time scales vary depending on the type of products ordered, the service you selected and the delivery address.
If you have selected delivery to your address and no one is available at the specified address at the time of delivery, our delivery company will contact you to arrange re-delivery. The products will only be left with a third party (such as building caretaker or a maid) with your express authority.
All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order, or collected from our store (as appropriate). Occasionally, the supply of your Products may be delayed or prevented for reasons beyond our control (e.g. material shortages, import delays or higher than anticipated demand); where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.
From time to time, we may make available promotional offers on the Website and in such cases specific terms and conditions will apply. Such offers may be time-limited and orders may not qualify if they have not been fully processed by you within the stated time period. Offers may not be combined with other promotions, offers, and voucher codes unless otherwise specifically stated. We reserve the right to amend or terminate a promotion at any time without notice.