Urban Home - Sole Proprietorship L.L.C, a company incorporated in United Arab Emirates, having its registered office in PO Box 54999 Abu Dhabi maintains this website. This includes all the Platform's information, communication, software, scripting, photos, texts, videos, graphics, music, sounds, images, other materials and services (collectively 'Content'). Our Content is provided as a form of convenience for its online visitors, customers, employees and the public (collectively "user", "users", "you", "your", "yours").
This Privacy & Security Policy informs our users how and why we collect, store and use personal information.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
What personal information do we collect from you and how?
Urban Home collects user's personal information; this excludes storing the user's payment details when the user visits our Platform or places an online order with us.
We may ask you for personal information at other times, including by way of example:
- When you enter a sweepstake, content or promotion sponsored by us.
- When you complete surveys or other questionnaires.
- When you send an email to us.
- When you create a customer account on the English Home website.
- When you order on the English Home website.
- When you subscribe to the English Home Loyalty Programme.
Our web servers also collect the domain names of users on our Platform. This information aggregated is to measure number of visits, average time spent on our Platform, pages viewed, among other things.
What we do & don't do with your personal information
Urban Home uses your personal information for the following:
- To facilitate order processing.
- To develop enhancements on our Platform.
- For marketing and promotional purposes, for example, offering users the opportunity to take advantage of special promotions.
- To design and build better websites.
- To customize your shopping experience and to provide advice and purchase recommendations.
- To help target valuable marketing, re-marketing, and advertising offers, executed through banner ads or promotional emails, which may be sent by third parties under contract with Urban Home Trading Enterprises.
- To do research on users’ demographics, interests and behavior, so as to better understand and measure the use of our Platform and to improve our Content.
- To manage the English Home Loyalty program.
Urban Home does not disclose your personal information with third parties without your consent except that Urban Home may disclose your personal information as follows:
- With our related companies.
- To any cloud servers for the storing or processing of your information.
- If you purchase a product requiring service, your personal information will be shared with the service provider concerned.
- With Urban Home's third-party business partners and service providers, so that they may provide services that are consistent with the terms of this Privacy & Security Policy and our platform.
- When we believe in good faith that the law requires it.
We care about your security
We only collect your personal information to the extent deemed necessary to serve our legitimate business purposes and we use industry standard security technology to ensure the security, integrity and privacy of your personal information. Nonetheless, we are not responsible or liable for any breach of security with respect to your personal information or for the actions of any third parties who may have obtained your personal information through us, our website or the Content.
At all times, you have the right to access your personal information, to have this information amended or completed if inaccurate or incomplete, to object to this information being passed on to third parties, to object, free of charge, to this information being used to send advertising and, more widely, to refuse any form of processing which is equivalent to immediate relinquishment of the website and of the Loyalty Programme.
To be able to exercise those rights indicated here in above, you must send a written declaration to the following address: [email protected]
What you need to know about our cookies
Our "Cookies" are pieces of information that we transfer to your hard drives solely for record-keeping purposes. These could involve cookies, pixel tags and/or similar technologies that track users visiting our advertising banners and hyperlinks on other websites or that store usernames and passwords. The purpose of Cookies is to better offer our users seamless access to our Platform. By using our Platform, you hereby consent that Urban Home may place Cookies on your device.
What about policy changes?
Urban Home reserves the right to change this Privacy & Security Policy at any time by posting an update on our Platform. By using the Website, you agree to be bound by any such changes or revisions and you explicitly agree to periodically visit this page to determine the then current Privacy & Security Policy to which you are bound. You agree that use of the Website without periodic review of the Privacy & Security Policy shall be at your own risk
Are you looking for more information?
Any questions regarding this Privacy & Security Policy can be directed to our customer care at [email protected]